- Sonicwall netextender keeps disconnecting software#
- Sonicwall netextender keeps disconnecting windows 8.1#
Sonicwall netextender keeps disconnecting software#
If you've used packet capture and log monitor yet have no more information regarding the disconnections, then the problem is with the software or connection profile on individual sytems. Obviously, here, also search for your VPN IP Address and see what comes up. Ask your end users to log any timestamp they get DCd and report it to you so that you can search that time period for related events. It is not usually as verbose as packet capture, but it lets you search through recent log entries. If the disconnect cannot be reproduced and happens only a couple of times a day, then you may have better luck using the Log Monitor.
This will give you the most information about what's happening and it will also give you error codes that you can reference in SonicWall KB Articles. If the disconnect happens fairly often, then set up a packet capture using the Filter to only show traffic from the VPN system's IP Address.
To get a better idea of what's happening, I suggest starting at the Firewall itself.Ĭonnect to the VPN and log your system's IP Address. Somehow that was still selected for the “Everyone” group, but it just wasn’t displaying when viewing the “VPN Access” tab.NetExtender (which I don't have installed right now) has a logging feature that you can read from within the application's UI, but isn't very helpful from my experience. I looked at both the “Everyone” and “Trusted Users” group and it looked the same.Īfter a lot of head scratching, I finally discovered that in fact the “Everyone” group did have “All Interface IP” object applied to it, by viewing a logged in user’s status here: Click for large view after a few days of investigating I noticed I always plug my Samsung Galaxy 4 with WIFI on to the USB cable connected to my pc.
Sonicwall netextender keeps disconnecting windows 8.1#
I checked that out, and strangely enough, only the correct item was listed: I noticed my net extender(7.5.214) is disconnecting always around lunch time, and I cannot reconnect straight away, I have to restart my windows 8.1 machine. Also changed SSL VPN Server Settings Inactivity Timeout to 60 minutes and User. I changed the TCP Inactivity Timeout from 15 minutes to 120 minutes. One user has been complaining about disconnects multiple times throughout the day. We have some remote users that connect to RDC via NetExtender. Typically the connection would last for 3 successful pings.Īfter a bit of Googling I found this article which explained it being caused by an incorrect address object within the “VPN Access” tab for the user. NetExtender Disconnecting for some Remote Users. This was working great, but I shortly found that when testing as the split tunnel user, I would get connected and then disconnected within 10 seconds. The premise is that you set up your Wan GroupVPN as a split tunnel, but then give certain users access only to a specific address object and use a specific NAT Policy (I won’t regurgitate the entire document here). Luckily I found this Sonicwall documentation on setting up a single WanGroupVPN with two different policies based on user group. However, I didn’t want to enable split tunnels universally for all my VPN clients.
Yesterday I came upon a situation where I needed to enable a client access to both the VPN and local devices at the same time. This means that all traffic for the VPN client goes through the Sonicwall directly, and blocks access on the client’s end to local devices. For a while now I’ve had my Sonicwall Global VPN policy on the firewall set as a “route all” connection.
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